I Have a Question
I was selected to be a quality control supervisor at a large manufacturing company. I’ve come to realize that many of the workers don’t understand quality control and what I do. Others understand what my responsibilities are and won’t even talk to me. How can I make this a more pleasant place for me to work?
First, welcome to the world of Quality Control (QC) personnel where in most companies they are labeled “the Company Snitch”! QC personnel normally report directly to management and provide information on company and employee performance, productivity and anything else that impacts profits. Employees who don’t understand why QC is important to the company overall will see the position as a threat to their job security. There are a few ways to change an employee’s paradigm about QC.
- As a new supervisor, regardless of the position, time should be taken to get acquainted with employees and establish a positive rapport. Set aside time each day to meet employees on all shifts, let them get to know you and become comfortable with your presence.
- Find out what employees do. Get to know each job and position within the company and how things are accomplished. Take time to read and understand policies and procedures and then ask employees performing the work clarifying questions. Find out the “why” behind processes that don’t adhere to current procedural requirements.
- Thoroughly explain quality control, its importance and impact on company profits to obtain support and by-in on the concept. In other words, paint a picture of QC and the significant role employee’s play in the process.
- While performing QC duties, work with management and employees on eliminating unnecessary and inefficient procedures that negatively impact performance, productive and profits. Employees will appreciate the positive changes and in most cases, be more inclined to perform better and support company goals and objectives.