I Have a Question -June 2017

Newsletter –  I Have A Question – Response As a manager of a large luxury apartment complex, I am tasked with addressing all customer service calls and ensuring issues are resolved in a timely manner.  All service calls are electronically logged and sent to the corporate office for tracking.  Many of the calls, when investigated,…

COURAGE – The Conqueror of Fear!

When someone speaks of courage, what do you think about? Who do you think about? Courage is something that we all desire, but not all of us have acquired or put into practice on a regular basis. Why? Well, there are many reasons, but the primary reason is fear. Before we discuss courage in leadership,…

Responsibility – PERIOD.

In Brian Tracy’s book entitled, The Power of Discipline, 7 Ways It Can Change Your Life, he states that “accepting responsibility is one of the hardest of all disciplines, but without it, success is impossible”. The Power of Discipline So, here’s a scenario: You walk into work as a newly selected manager of a brand new…